TLDR: Germantown hit by cybersecurity incident: Here’s what we know

– Germantown, a city in Tennessee, experienced a “malicious cybersecurity incident” that disrupted its information technology systems.

– The details and nature of the attack are part of an ongoing criminal investigation, and the FBI is assisting with the investigation.

Germantown, a city in Tennessee, has been hit by a “malicious cybersecurity incident” that disrupted the city’s information technology systems. The attack was first reported to the city just before 6 a.m. Friday. The city’s cybersecurity malware system was immediately triggered to limit damage. The FBI is involved in the ongoing criminal investigation to determine the details and nature of the attack. The incident has been contained, but a limited number of internal, on-site servers may have been impacted.

Jessica Comas, marketing and communications manager for the City of Germantown, stated that the IT staff is working to further limit the damage and restore system functionality with the help of incident response specialists. While the impact is minimal, access to some services, such as issuing permits and responding to public record requests, may be delayed. However, the city has clarified that data related to finance, utilities, and payment information is not compromised as these systems are cloud-based.

Emergency services, including 911 lines, are fully operational. However, many phone lines into the city have been impacted. For non-emergency public safety services, residents are advised to call (901) 754-7222 or dial *54 from their cellphone. An alternative non-emergency line can also be reached at (901) 754-1414. City employees are currently working as scheduled, and waste collection is ongoing.

Utility and tax payments can still be made securely online through the city’s website. Payments are also accepted at City Hall through two drop boxes located there. The city will provide updates as more information becomes available.