London transport staff deal with system problems after cyberattack hits

TLDR:

Key Points:

• Transport for London staff facing disruptions after cyberattack
• Limited access to systems and email, refunds for journeys made using contactless cards suspended

Transport for London, the city’s public transportation agency, has reported limited access to systems and email for its staff after a recent cyberattack. The incident was reported to government agencies, and an investigation is ongoing to assess and contain the impact. Customer information has not been compromised so far. Some disruptions include the inability to issue refunds for contactless card journeys and suspension of Oyster photocards applications. While essential services like in-station information are accessible, certain live travel data is unavailable on some platforms. Dial-a-Ride booking system was temporarily unavailable, but existing bookings were honored. Despite these disruptions, London’s transport network is operating as usual and public transport services remain unaffected. Transport for London is working to restore services and ensure the security of its systems and customer data.