Priya Patel
TLDR:
- Change Healthcare, owned by UnitedHealth Group, experienced a cyberattack causing disruptions in healthcare services in Idaho.
- The Idaho Department of Insurance is working with insurance companies to help affected members and providers.
Idaho Department of Insurance Consumer Alert: What to Know About the Change Healthcare Cybersecurity Attack
The Idaho Department of Insurance (DOI) is closely monitoring the impact of a recent cyberattack on Change Healthcare, a company used by many Idaho hospitals and healthcare providers. The cyberattack, which occurred on February 21, 2024, has resulted in delays for patients in obtaining health care prior approvals, appeals, and claims processed.
The DOI is urging health insurance companies in Idaho to support their affected members and providers by offering alternative ways to submit necessary information or temporarily suspending certain requirements causing delays. Additionally, insurers have been requested to update their websites and provide clear contact information for assistance during this time.
Dean L. Cameron, Director of the Idaho Department of Insurance, emphasized the importance of consumer protection during cybersecurity events and encouraged affected Idahoans to contact the DOI for support with care or coverage delays stemming from the Change Healthcare cyberattack.
Consumers in Idaho can stay updated on Change Healthcare’s response to the cyberattack at the provided link. They can also reach out to DOI Consumer Affairs via phone or email for assistance.
